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Our production facility is located in Rawlins, Wyoming. Customer
service hours are from 9 am to 6 pm MST Monday through Friday and 9 am to 5 pm
on Saturday.
Our phone number is (307) 328-4079.
We do take phoned in Visa & Master Card orders at our customer
service desk. Please note our customer service representative wears
several hats, and it is possible to get our answering machine. If you get
our answer service, please leave you name and phone number and we will return a
call to you.
Contact Information:
 | Our Mailing address for returns, general correspondence, and orders: |
Dan Thompson Game Calls
PO Box 624
Rawlins, Wyoming
82301
Email points of Contact:
Shipping/Receiving/Customer Service Dantcalls@bresnan.net
Shipping:
We ship exclusively via the United States Postal Service. Customers
have the option of choosing the from the following three shipping priorities:
| Priority Mail. Delivered to most destinations nation-wide in
1 to 3 days. An order with a shipping weight of 1 pound or under (a
couple game calls) costs approx $4.70 |
| Parcel Post. Delivered to most destinations nation-wide in 1 -10
days. Often just as expensive as Priority Mail. Recommended for orders
over 2 or 3 pounds. |
| Express Mail. Delivered to most destinations nation-wide in under
24 hours. An order with a shipping weight of 1/2 pound or under costs
approx $13.65 postage. |
NOTE: Product shipping weights displayed in the shopping cart include
shipping & packing materials and are approximant weights. Generally
most item weights are displayed in Ounces (16 ounces per pound).
An example shipping weight is .15 lbs, which equals 15 ounces.
Foreign
orders are welcome! Our shopping cart will easily guide
international orders through completion. Foreign customers are
encouraged to contact our Shipping
Manger directly via email and we will gladly assist you in placing an
order.
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We've shipped predator calling products worldwide.
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Shipping charges generally run $12.85 for global 5-day
delivery on a 1 pound package (normally 2 - 3 Calls)
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We accept Checks, Bank Drafts, Money Orders, Credit
Cards drawn on US funds
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Our Return & Refund Policy:
| We pledge to you, we will do all within our power to make your shopping
experience on Dan Thompson Game Calls hassle free and pleasant experience |
| We will provide a full 100 percent refund or replace with a like item on
all items postmarked within 14 days of purchase meeting the following
criteria:
| Any product damaged in shipment. Must be unused, returned in
original packaging and mailing container |
| Any product which has manufacturing defects. Must be returned
with original packing |
| If you make a mistake ordering, and order the wrong item. We
will exchange as long as unopened. Once
the package is opened, a game call cannot be resold for obvious health
reasons. We will only refund/exchange game calls in
unopened packages |
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| We will not provide refunds for damage due to intentional misuse or
accidental damage by the customer. |
| All Items returned items must be accompanied with:
| Name, Address, Phone #, Email (optional), order number, and reason for
return. Note: We will not accept items mailed “Postage Due” |
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| We will not refund shipping charges |
Legal Information:
| Dan Thompson Game Calls will not be responsible for any accident or
death, unintentional or otherwise, caused by the use of any item purchased
from our online store. |
| Game calls often contain small components which are choking hazards to
children - KEEP GAME CALLS STORED OUT OF REACH OF
CHILDREN |
| WILD ANIMALS MAY RESPOND AGGRESSIVELY AND ATTACK
WHEN USING GAME CALLS |
Privacy
| We NEVER release ANY customer data
(email, address, name, product purchaser info, etc.) to third parties. |
Errors, Typos, and Changes:
| We strive for 100-percent accuracy in pricing, descriptions, and product
photographs. However, product contents, specifications, designs, and
prices can change without notice. We are human, and may make typos and
errors on occasion. Our goal is zero pricing errors and we are
confident we have none, in the event one is detected by a customer we
reserve the right to make price adjustments at our discretion. |
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